Remote System Services
Professional remote support services that deliver expert assistance for your control systems from anywhere in the world. Get comprehensive system support, training, and optimization without the need for on-site visits.
Explore Remote ServicesWhat Are Remote Services?
Remote services provide expert commissioning, training, and ongoing support for your control systems through secure digital connections. Using advanced screenshare technology and direct system access, our certified engineers deliver the same quality service as on-site visits while reducing costs and eliminating travel delays.
Our Remote Service Offerings
Leverage secure, cutting-edge technology to receive expert support and training for your Autani control systems remotely, providing convenience, efficiency, and cost-effectiveness.
Remote System Setup
Comprehensive conference call and screenshare sessions to ensure all parties understand installation steps and prerequisites. We provide dedicated time for questions and concerns from all stakeholders, ensuring everyone is aligned before project implementation begins.
Remote Training Services
Interactive webinar-based training sessions designed to educate end users on system operation, features, and best practices. Our certified trainers provide comprehensive instruction that empowers users to maximize system benefits and efficiency.
Remote System Tuning and Optimization
Expert review and refinement of system settings conducted through secure connections with certified Autani system engineers. We optimize performance parameters, adjust configurations, and fine-tune your system for maximum efficiency and functionality.
Why Choose Autani Remote Services?
Significant Cost Savings
Reduce service costs by up to 50% by eliminating travel expenses and minimizing project delays while maintaining high-quality expert support.
Rapid Response Times
Get immediate assistance within hours, not days, without waiting for technician travel or scheduling constraints.
Global Expert Access
Access certified Autani system engineers and trainers regardless of geographic location or time zone differences.
Enhanced Team Collaboration
Include multiple stakeholders in training and system setup sessions simultaneously, improving project coordination. Schedule sessions at convenient times that work with your project timeline, including after-hours and weekend availability.
Measurable Performance Gains
Reduce energy consumption by 30% or more and maximize occupant productivity through properly configured and optimized control systems, all managed remotely by our expert team.
Secure & Reliable Support
All remote connections use industry-standard encryption and security protocols to protect your systems and data. Receive immediate guidance and troubleshooting through secure screenshare technology and direct system access, ensuring minimal system downtime throughout your building’s lifecycle.
Professional Support Without Boundaries
Modern control systems offer unprecedented versatility and capability. Our remote services maximize these benefits by providing expert assistance that transcends geographic limitations, ensuring your systems operate at peak performance.
Remote Services by Project Phase
Every controls project has critical stages. Plan ahead to determine when specific remote services should be ordered to support successful project implementation.
Planning and Design Phase
Establish the foundation for successful system implementation with comprehensive remote planning and design support.
Available Services:
- System Design Verification
- Performance Specification Review
- Remote Training Services Planning
- Stakeholder Coordination Sessions
- Project Kickoff Preparation
Construction Stage
Critical remote support during installation to ensure proper system configuration and initial commissioning.
Available Services:
- Remote System Setup Sessions
- Installation Guidance and Verification
- Real-time Configuration Support
- Remote Troubleshooting Assistance
- Initial System Testing
Operation and Maintenance
Ongoing remote support services to maintain optimal system performance and user proficiency throughout the building lifecycle.
Available Services:
- Remote Training Services
- Performance Monitoring and Analysis
- Remote System Tuning and Optimization
- Ongoing Technical Support
- Preventive Maintenance Guidance
Renovation and Retrofit
Specialized remote services for existing building upgrades and system modifications.
Available Services:
- Remote Performance Verification and Audit Support
- Remote System Tuning and Optimization
- Upgrade Planning and Implementation Guidance
- Remote Training for New Features
- System Migration Support
Technology Requirements
To ensure optimal remote service delivery, clients need:
- High-speed internet connection (minimum 10 Mbps upload/download)
- Computer or tablet with screenshare capability
- Network access to control systems
- Conference call capability (phone or VoIP)
Our team will verify technical requirements during service planning to ensure seamless remote support delivery.
Complete Services Catalog
Download our comprehensive Services Offerings brochure for detailed information on all project services available from Autani, including remote services, startup services, on-site support, maintenance, and system upgrades.
Download Services Brochure